Ongoing changes in technology, demography, consumer needs and expectations continue to disrupt the financial services industry. In addition, regulatory developments such as FinTech, PSD2 and GDPR put a strain on traditional business models.
The industry faces important challenges such as how to be differentiated in a commoditizing market, how to keep up with augmented customer demands of anytime-anyplace-cheaper-faster, how to manage the increasing impact of social media, word of mouth and the like. The future of financial services is rapidly evolving. With our in-depth knowledge and experience in this important and diverse sector, we can help financial institutions understand the implications of these changes.